We also ensure all reviews are published without moderation. Not helpful at all. Gym is always clean and range of machines is good. I joined truGym last week in Maidstone. How many stars would you give TruGym? Submit an enquiry or refer a friend to truGym today! Required fields are marked *. The staff are more interested in their weekend plans than theirmembers. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Understandably very angry!! How many stars would you give TruGym? However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. I choose at this time to cancel our memberships and truGym continued to take money from my account. Staff are the ones who represent the gym and are suppose to behave in a professional manner. Your experience matters. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Joke of a place. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Worst customer service ever have not had one reply to my messages or calls!! DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. I have been trying to contact them for a refund for months and have been completely ignored. 2023 Trustpilot A/S. A positive and social environment to train and meet people. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. This gym offers friendly staff with excellent personal trainers. beyond me , they have sullied their name. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Very clean with a good atmosphere and equiptment maintained to high levels. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Staff come across rude and unapproachable. We use dedicated people and clever technology to safeguard our platform. Management ineffective and ambivalent. We use cookies to ensure that we give you the best experience on our website. If you like swimming, prepare to be hugely disappointed! Management ineffective and ambivalent. Any attempt to contact head office is ignored. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Awful showers. 2023 Trustpilot, Inc. All rights reserved. Still waiting on a response to my request for a refund. I asked for complaints procedure for head office and that was also denied. i havent seen the gym manager, i dont know even if she exists, just heard there is one. The company needs shutting down. I paid for a year membership and at that point had several months left. Gym was great but suddenly closed down with little more than a note on the door. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. The toilets are extremely dirty as well as the showers. Join the 261 people who've already contributed. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Great gym, always really clean. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Join the 261 people who've already contributed. Dont join the gym. Do you agree with TruGym's TrustScore? The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! This week i have attended a tone class and a body pump, both were identicle. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. The floor is never cleaned properly and the water dispenser has mild on it. How many stars would you give TruGym? Complaining to TruGym is difficult. I DO NOT RECOMMEND. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. We use dedicated people and clever technology to safeguard our platform. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Anyone can write a Trustpilot review. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. ?TruGym this is unlawful and action is being taken. Plus side, plenty of cardio equipment. The evening staff are very welcoming and friendlly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The changing rooms are always clean and the same for the showers! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Awful!! Im going to have To cancel direct debit. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Very clean and covid compliant. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Anyone can write a Trustpilot review. Finally. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. This hasn't happened and all attempts to contact them regarding this is being ignored. Your experience matters. My branch shut down down and I never received a membership refund. Fuming to be honest. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. Huddersfield gym- horrible service, old gym equipment. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. We also ensure all reviews are published without moderation. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Very clean with a good atmosphere and equiptment maintained to high levels. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. We use dedicated people and clever technology to safeguard our platform. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. Join the 248 people who've already contributed. Awful!!! The changing rooms are always clean and the same for the showers! However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. why would you not notify any body ? Your experience matters. Don't trust the staff at face value. Staff are mostly friendly and it's well worth a visit. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. | Read 41-60 Reviews out of 258 They offer classes which I have found very useful for my weight loss. Its not worth the money that I am paying now. A nice gym and I enjoy my early morning workouts. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Save your money, go elsewhere. The gym in Luton in Parkstreet are forever changing staff . a nice open plan gym. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!!
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