verifone vx520 error codes

- When the transaction detail displays, review the transaction and once confirmed, press [F1] to void it, and you'll be done. Its also possible the loyalty application itself is loaded into two separate GIDs (groups). The display Shift Summary shows ( ). Look for options that will clear out both RAM and FLASH memory for ONLY the selected groups. Check Terminal Comm settings (Enter>Setup>Comm): Try toggling FastConnect or Reconnect (Setup Menu > Comm), Try a different phone line. Transaction has been declined due to an invalid MAC. Press and hold the green Enter key to restart the terminal. 1824 0 obj Parent transaction is not present in the current batch Overview | Managing your account | Product Support | Protect Your Business | FAQ. Reboot the device and the problem should be solved. Transaction has been declined because of the error while updating the database, Try after sometime and if problem persists contact the application support desk. You may want to use the temporary fix if you are pressed for time and need to get up quickly, but you . -Make sure that one end of the power cord is plugged into the adapter and then plug the other end into an indoor outlet. 5"SS&[ 3-o703!++yA^YJ8h2"n*|zSGy9GOd.? An example of data being processed may be a unique identifier stored in a cookie. When you hit Enter, you will see Dialing/Connecting, For VX680 - Select Refund from the main screen - Enter the dollar amount of the Refund - Confirm the Refund amount - Select Yes to confirm - Press the green [Enter] key - A receipt will print to complete the transaction. -If you are using the charging base for the Bluetooth card reader, follow the same instructions to connect the base and select a location. Phone line problems such as getting no phone line etc. If you're still having problems, call our Merchant Service Centre on 1300 369 852 from 8am - 8pm Mon-Fri (AEST/AEDT) and make sure you have your Merchant ID and Terminal ID handy before you call. - The customer changed their mind and wanted to abort the sale transaction. -Lift the printer cover up and back. Transaction has been declined because the ampunt entered is not correct. I can verify that it works on a 570. Transaction has been declined due to unknown issue. Enabling Auto Dial Backup on VeriFone Terminals, Enabling Mobile Pinpad Entry through VeriFone Vx Series Terminals. 1791 0 obj Contact Technical Support for assistance. General Error - Unknown or Unspecified reason. If you see the CHECK SUM blinking message at any time during the bootup phase and the terminal is otherwise inoperable the terminal is toast. Then retry the download. Check the error displayed on your screen against the list below noting possible reasons and resolution procedures. - To search using the amount of sale, press [F2]. %%EOF TERMINAL table -> AMOUNT_ENTRY_MAX_LENGTH : 9 and AMOUNT_ENTRY_MAX_VALUE : 99999999 and it is changed according to the CASHBACK_CEILING_LIMIT in the acquirer table. Troubleshoot VeriFone VX 520 terminals. Modem error/TO - CE register or Enable event Notif or Set signal notif/TO - Comms time out Switch your modem and terminal on and off and try again. I'm not sure. -If you are going to use an Internet connection, plug one end of an Ethernet cable into the card reader's Ethernet port, which may be labeled as "ETH" or "10Base-T." (These cables are very common and are technically named "Cat5 cables.") TERMINALS.FORTE.NET must be the URL/Address. More convenient than cash and checks to make purchases money is deducted right from your business checking account. Press the star key to ensure you are at the operating system home screen. After successful merchant services download, retry loyalty application download and verify the loyalty app properly displays in the root menu and can be accessed to process transactions. - Press Yes to confirm. The following table describes the reason codes for failed, declined, and successful transactions using Verifone APIs: Declined, additional customer identification required, Advice accepted, no financial liability accepted. There are two settlement options. We have talked about quite a lot of mostly witnessed problems of the Verifone VX520 and their possible measures that you can go with. If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869. Transaction has failed because the fall back to MSR failed. It is possible other control keys (Green arrow/enter, for example) may work, too. Common error codes include the following: COMM ERR; TCPIP; LINE BUSY; LINE CLOSE FAIL; NO HOST RESPONSE; DIAL PRIMARY; NO LINE, Confirm the VeriFone VX 520 terminals phone cord is connected to the Phone port on the terminal. - To reprint the receipt from a different transaction, press [F3] and type in the invoice number for the receipt. The BIOS is corrupted and the terminal must be replaced and repaired. Follow remote download instructions to continue to next Phase such as Download CommServer or downloading your loyalty application. From payment processingto foreign exchange, Chase Business Banking has solutions and services that work for you. Now what you have to do is, with one hand, hold the one side of the received paper simultaneously, closing the cover with another hand. Adjust the values as necessary and retry the download. endobj Transaction has been cancelled because the batch is not empty. Next, press 4, Alpha, Alpha, and *DH will show up. Transaction has failed because the message type mismatch has occurred. The transaction that you are trying to perform is not supported. Jz+E-K}}K}}K}}K}}Ku"eF-2:ft!c]u:uXc.\BBMPS)h Transaction has been declined due to the unavailability of CLA option. Copyright 2023 VeriFone, Inc. All rights reserved. Check port connections on the terminal or router/modem if they are securely connected(try re-plugging it). When the Terminal Mgr Edit G1 CONNFIG.SYS comes up, press enter. Confirm that the credit card terminals amber and green lights are active (illuminated). Check the connection with the signpad and try after few seconds. Contact our Technical Helpdesk on 0800 338 767 (option 2) for assistance. -Press [F1] to search in the current batch of unsettled transactions. Authenticate and tap/re-submit authorisation again, Acquirer requested SCA action not supported, Does not fulfill AML (Anti Money Laundering) Requirements, Transaction type not permitted for offline processing, Authorisation order (recurring payment) revoked. <>/Metadata 27 0 R/Names 1826 0 R/Pages 1788 0 R/StructTreeRoot 60 0 R/Type/Catalog/ViewerPreferences<>>> Compare between Business and Commercial line of credit options for your business' working capital needs. Open up the black-colored tab of the terminal. - To search using the clerk/server ID who entered the transaction, press [F1]. - To reprint the receipt for the most recent transaction, press [F2]. Transaction Risk Analysis service not available, New card. Press the number 8 and you will be asked to put a password. Corresponds to Visa's, SCA Exemption Soft Decline. Then retry transaction. If the error message still persists, go back into the Edit function of the Sys Mode menu of the applicable group edit the new *Z values as follows: *ZR = 3 and *ZRESP = 10. For example, there are some common issues that people face with their VX520 and they face difficulty to solve them. This is a nasty procedure some credit card processors do to "booby trap" the terminal and prevent merchants from downloading different applications on it, including a competing credit card processor. yCg' iHCLz`7bc|{y#Eu|"IJI#9* Press Cancel if the Time and Date appear on the screen. Transaction has failed due to connection with the host is not successful. Check the in-scope communication channel (Ethernet, wireless, bluetooth, etc) connection status and ensure they are working as desired. 28 Sept 2016 User Manual. Select the correct account type or enter correct PAN. Transaction has been declined due to the card swiped or inserted is not supported by the terminal. This error means there is a problem with the download configuration parameters. In case of customer not proceeding with the transaction, then do nothing. This can happen during clearing of batch, batch review, or any other admin transactions. . Then power on the terminal device and retry a Troubleshoot test or process a test transaction. The transaction is declined as the Capturing Signature on non-touch devices using - Enter the tip amount, press [Enter] and you'll be done. Adding a pause before dialing out can fix some communication issues, especially if the phone line being used has a voice-mail service or some other gap between picking up the line and getting a dial tone. Unplug the power cord, leaving the Ethernet cable attached, and wait five seconds. 1. Does the location have Router and Modem or is it a Router/modem combo? Replug both the power and phone line connection. 1794 0 obj - There are several ways to identify the transaction to be adjusted. Transaction has failed because the initialization of parameters failed. or any of its affiliates are not liable for decisions made or actions taken in reliance on any of the testimonial information provided. Service Provider Simulator Reason codes for API transactions Last updated: 19-Sep-2022 Download as PDF The following table describes the reason codes for failed, declined, and successful transactions using Verifone APIs: Rate this article: Download as PDF Wait until the Commserver screen appears. VoIP lines can be problematic for both downloading and transaction processing. This error means there is no telephone connectivity to perform the download or process a transaction. Transaction has been declined because the initialization of parameters such as TID, MID, etc, is not done. Transaction has been declined because the terminal id mismatch has occurred during the initialisation of the terminal or reset of terminal to default settings. -Attach the small plug on the adapter cord to the power port on the rear of the card reader. Transaction has been declined because the message type mismatch has occurred. Verify that the Verifone e355 is running in USB Mode as described in USB Connectivity Configuration, and connect it to the PC using the USB cable. Press Enter key to proceed with the previous transaction in scope. At first, pull the black-colored tab which is placed at the top of the terminal. Insert - if the customer has an EMV chip card, and your card reader is enabled to accept EMV transactions, then the customer should insert their card into the card reader's chip card slot, which is on the front of the card reader, beneath the colored keys. If the error message still persists, go back into the Edit function of the Sys Mode menu of the applicable group edit the new *Z values as follows: *ZR = 3 and *ZRESP = 10. State Code: Enter Two Letter State Abbreviation Press Corresponding Numbers on key pad and This can be with all types of transactions like: wrong invoice number for void transaction, Refund, Reversal, Batch empty or Unadjusted Tip transaction not present scenario, Cashback, Advice, Report Generation transactions if record is not available for particular paramater/ID. endstream How to fix tamper error in verifone vx520 55,267 Solution 1 UPDATE: keunhee han posted an answer that says to go to the "IPP KEY LOAD" in system mode and then press F1. Transaction has been cancelled due to the printer issue. Press the PURPLE KEY below the HAMMER AND WRENCH icon in the lower right-hand corner. As the Verifone VX520 is one of the most well-known and most used credit card machines, there are quite a lot of things about it that people need to know. Transaction has been declined due to connection with the host is not successful due to transmission problem. Full Circle. In the past twelve months, the 360 Payments team has processed more than $1.4 billion in credit and debit sales, and has been ranked in the Inc. 5000 list of fastest-growing private companies for the past three years. Find many great new & used options and get the best deals for Used Verifone VX520 Business Credit Card Machine Terminal Reader at the best online prices at eBay! Physically move the terminal to a location with a direct analog line (i.e., fax machine) connected to the wall and not through a splitter. The Download Needed *Go File Not Found is an error code and this usually indicates that the pin pad is not loaded with the XPI application. The transaction has failed because the transaction tried to perform is not allowed. We are happy to help. This can be because of batch empty or preath no present scenario. Try again after few seconds and if problem persists contact the VHQ admin desk. - Auto Settlement if your card reader is set to automatically settle, it will automatically settle transactions in the current batch at a specific, predetermined time, within a 24-hour period. Then, inside the port of the phone, plug in the phone cable or, plug in an Ethernet cable inside the ETH cable. - Select Reprint to print the last transaction. -Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Select Troubleshooting. Transaction has been declined due to the card used for the transaction is blocked. In case of Absa merchants - Merchant Number has not been mapped by Altech . Enter the correct value of the parameter under consideration or for the entered values there are no records found and hence be informed as appropriately. Check out our how-to instructions and reference guides, and get the answers you need right away. To Change the time, use the number pad to press the option that correlates to Clock, then press the option that correlates to Edit Time. card and the status failed with the approval saying "03: TERM ID ERROR" At first I thought it was the credit card of my client - but ran her friends card and the same thing happened.. - Select Yes when the transaction is displayed. Connect the power adapter to the round port. It may also indicate that the device is not properly configured to run the program or application. Here is the back side of VeriFone VX570 I/O module. - Follow the prompts to locate the transaction. This will occur as long as your card reader is powered on and connected to an available phone or Internet service. Then restart the terminal and run the summary report again. Transaction has been declined due to power failure recovery before receiving settlement response. This can happen during clearing of batch, batch review, or any other admin transactions. ), When you try to run or perform a sale, the terminal will show you an error sign saying the keyboard is locked. Remove the cover from the bottom of the terminal. During the unzip process after download, if the terminal returns FILE AUTHENTICATION ERROR either once or multiple times, it is likely the terminal has been signed by the processor who originally ordered the machine. Your Verifone terminal may also support contactless payments. Please have your merchant ID available for identity verification purposes. Transaction has been declined due to failure of the Token authorisation. Also verify the phone line itself is analog and not digital as only analog lines can be used for downloads. There is a way to verify by loading the gift/loyalty main menu where Record Sale, Balance Inquiry, and Load Value functions display. Transaction has been declined because the maximum number of times tip can be adjusted has exceeded. a 9 to dial out, usually for new setups), You can add a pause (PABX for legacy terminals) to get around a pause or beep before the dial tone (Quick Setup>Phone>View) See instructions below: Adding PABX Code, Turn on/off Blind Dial (Quick Setup>Phone>View). Transaction has failed because of the error in the database. Using Military time, type six digits comprised of a two digit format: Hour, Minutes, and Seconds, and press Enter. Transaction has been declined due to the card swiped or inserted is not effective. The red key used to be "Clear" on older terminal versions, and old habits die hard. -Hold the roll so the paper feeds from the bottom of the roll when the card reader is facing you If prompted, input the Terminal password and press enter. ORIGINAL ANSWER: First you need to understand where this error came from. Verifone vx520. Go on with pressing the enter till you see Download, please wait. Close the case, rip off the extra paper and you are good to go. -To access reports, press the purple hot key furthest to the right to view the Reports menu. Cashless experience nowadays is a must. The correct tech support number as follows: If your MID begins 5353 or 9305 - (800) 847-2737. Phone for authorisation, Card acceptor call acquirer's security department, Refer to card issuer's special conditions, No account of type requested. - Enter the tip amount, press [Enter] and you'll be done. To solve it-. Send us your suggestions/edits for articles. This error is caused by either a noisy phone line or could be a communications issue originating from the download server. VHQ VHQ Monitor, maintain and maximize the up time of your device estate PAYware Connect PAYware Connect Access transaction reporting data, manage settlements and more When the screen comes up saying "Tamper", you just press it once to move on. There are two courses of action to take, one a temporary fix, the other a full repair. H\Qk >0 How do I fix Verifone connection error? 5D9?%::dGGXX2|+EBTXrAIN>*8.1aX`"8=6Gx>2w8WM @;iFo}f>,Zo d/ This is yet another most witnessed problem of the VX520. Transaction has been declined due to number of PIN entry tires exceeding the configured limit. TROUBLESHOOTING GUIDE VERIFONE VX 520 COLOUR Press Enter key and request for different non expired card from the customer to proceed with the transaction. Thats why, in this article, we will be trying to talk about some of the most usual problems and their solutions. Place the new roll of paper in the compartment with the paper feeding from the bottom of the roll and a small amount of paper pulled out, then push the paper cover closed. Transaction has been declined due to re-use of previous 4 PIN number during re set of PIN. To Change the date, Use the number pad to press the option that correlates to Edit Date. Running these card reader reports does not settle your batch or in any way alter the transactions that have been processed. In some cases, the merchants credit card processor disables the manufacturers default password and changes it. COMMON ERROR CODES: CODE DESCRIPTION: ACTION: Batch Full: Terminal has reached batch transaction capacity: . No financial transaction can be performed without a successful settlement. They fall in two main buckets: Notifications: No response is expected by Payment App Request/Response: Response is expected by Payment App Payment Solution Types Reset the machine's connection. - To search using the last four digits of the customer's card number, press [F3]. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Liftmaster Garage Door Opener Troubleshooting, Brother Printer Stuck In Sleep Mode (Quick Solutions), Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. - To void the most recent transaction, press [F1]. - To search using the amount of sale, press [F2]. Which card types will my terminal accept? {3OC(v _t>HpqBfBV4o4Fd0oY]WU\e"2"3uj y} PLEASE NOTE- The Admin Password may be required in order to update the date and time: If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869. Select Terminal. Transaction has been declined because of the error while updating the database. If so, try to remove(bypass) the splitter/DSL Filter and connect directly to the phone jack. If the repair is successful, press the RED X key . If the Tip Adjust option is not available on your card reader screen, call the Help Desk at 1-888-886-8869 to discuss modifying your setup options to add a tip processing. Transaction has been declined because of the mismatch in scanned QR code. This error message indicates either the wrong clerk ID is entered or the Clerk ID prompt is disabled inside the terminal conflicting with the back office Enable Clerk ID setting. Press the Cancel button and restart the download again. Now, examinees the state of the roller which is in the lid. Follow the call menu promptings for Technical Assistance. In this field of cashless transaction, credit card and credit card machine is nothing but an amazing addition and it has taken the whole financial tech industry to a superior level.